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Archive for the 'Troubleshooting' Category

Receiving a warning about Credentials?

Tips for debugging the bad credentials warning message

First, make sure that your credentials are really correct. Honestly, try it a few times because we all make mistakes when we type usernames and passwords on tiny Mobile devices.
Does your Mobile device require a proxy to sign on to the internet? This could be causing the issue. […]

No Network Connection Detected?

In order to use GMobileSync, your Mobile device must be connected to the internet. To prevent errors, GMobileSync is checking for a network connection by requesting a small (just a few bytes) file from the internet. If the file is returned, sync continues. If the file is not returned, you’re prompted with the “No Network […]